电脑:M1pro
系统:macOS 13.0
app版本:5.2.10-6
前提:换个几个app版本,怎么安装都不行,一直报连接中。。。同事新mac(同配置)安装一次就能连接上,然后就去网上搜索无果,自己就根据日志开始分析(网上找了好久)
日志分析解决过程
先收集日志、解压日志目录 打开PanGPA.log文件,搜索Error信息,我这里显示本地端口4767连接失败!去官网搜索问题全球保护客户端未连接 - 知识库 - 帕洛阿尔托网络 (paloaltonetworks.com) 打开PanGPS.log日志,搜索Error信息,提示:“Force to unload gplock kext failed”强制卸载gplock kext失败 官网搜索gb内核扩展Remove the GlobalProtect Enforcer Kernel Extension (paloaltonetworks.com),找到如下 我电脑之前有安装过低版本,估计是没删除内核扩展,安装官网步骤删除内核扩展: 1、cd /Applications/Utilities 2、kextstat | grep gplock 3、sudo kextunload -b com.paloaltonetworks.GlobalProtect.gplock 第三步删除报错,没找到该内核扩展 Executing: /usr/bin/kmutil unload -b com.paloaltonetworks.GlobalProtect.gplock Error Domain=KMErrorDomain Code=3 "Error occurred unloading extensions: Missing extension with identifier com.paloaltonetworks.GlobalProtect.gplock : Could not find: Extension with identifier 'com.paloaltonetworks.GlobalProtect.gplock' not found" UserInfo={NSLocalizedDescription=Error occurred unloading extensions: Missing extension with identifier com.paloaltonetworks.GlobalProtect.gplock : Could not find: Extension with identifier 'com.paloaltonetworks.GlobalProtect.gplock' not found} 没管它,安装GlobalProtect成功运行
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